Day Bottle - 27oz (800ml)
21oz Day Bottle - 21oz (600ml)
17oz Mini Bottle - 17oz (500ml)
17oz Straw Tumbler - 17oz (500ml)
17oz Sip Tumbler - 17oz (500ml)
12oz Day Tumbler - 12oz (350ml)
Please reach out to support@twilly.store with your order number, shipping address and picture of your broken bottle (if possible). We will ask you to cover the shipping fee which is $12. if you are Ok with that, we will send you a payment link for the shipping fee. After payment is received we will post your new bottle.
We do not recommend this. Also try to avoid exposing the glass to sudden temperature changes. For example, removing it from the dishwasher then instantly filling it with ice cold water. We suggest allowing the bottle to naturally cool for 1-2 minutes before use.
Yes, all the bottles and accessories we sell can be put into your dishwasher. We recommend putting them on the top rack, but it is not essential.
We have a standard 30 day return policy from the date of order. If you are not happy with your bottle/s for any reason, we’ll take them back–no questions asked. Returned goods must be unused and returned in the condition in which they were shipped.
Please email support@twilly.store to schedule your return.
This is very dependent on where you live. We ship all our orders with UPS Ground from Memphis, TN. Orders will usually leave our warehouse the day after your order has been placed. You can use the link below with the following origin ZIP code (38118) to get an estimated transit time depending on where you live.
https://www.ups.com/maps?loc=en_US
After your order has been placed, you will receive a confirmation email from us. In that email you will also receive a tracking number. Please use that number to track your order.
Please first check your junk / spam folders. If you still are unable to find it, please email support@twilly.store and we can send you the code.
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